10 Key criteria to for evaluating idea management platform-1

10 Key Considerations When Evaluating Idea Management Platforms

Choosing the right idea management platform for your organization requires careful evaluation. You need to make sure that you'll be able to hit your ROI and engagement goals, that you'll have a partner that actively contributes to your success, and that the platform is engaging, simple, configurable and scalable.


To assist you, here's a quick guide that highlights ten important considerations. By keeping these factors in mind, you can select a platform that aligns with your organization's goals and needs.

1. Focused

Make a list of requirements before speaking to vendors, and understand what you really need. Then chose a vendor with a focused product that meets those needs. Every extra feature area a vendor builds takes resource away from going deep into other areas - for example, adding trend-scouting is great if you need it, but if you don't, you're better off with a vendor that is focussed on the things you do need - like great employee idea management.

Did you know?

71% of IT projects fail because of badly articulated requirements! It is the number one reason why technology and software implementation doesn’t go to plan. 

Source: CIO.com 

 

2. User Interface and User Experience (UI/UX)

At a time when your employees are used to modern platforms, a great user interface matters more than ever. Choose a platform with a clean and intuitive interface for easy adoption and navigation. This is usually pretty easy to see during a demo, or you can search for reviews online.

ideas Lite product

 

3. Native Integrations

A cool feature set doesn’t matter if no-one uses the platform, so you need to think about adoption and engagement first. Think about the tools your people use every day (like Microsoft Teams or your intranet), then look for a platform that seamlessly integrates with them. This allows employees to share ideas, collaborate, and receive updates within familiar environments, which massively increases engagement.

Did you know?

The average employee switches between 35 work-based applications over 1,100 times a day.

Source -Pegasystems Inc.

Beware though; lots of vendors promote surface-level integrations that are little more than their standard platform forced into an 'iframe' in a collaboration tool. These can look okay, but don't give you the benefits of a native solution. If in doubt, look for:

  1. 'Silent authentication' (there's no login whatsoever, and employees are taken straight to the ideas platform)
  2. Notifications and messaging happens in the collaboration tool
  3. Seamless UX; the ideas platform looks and feels like the collaboration tool it's integrated with
  4. Mobile performance; ask to see the integration on mobile. It should feel modern and built for the platform - as good as the mobile apps you use day to day

The Native Teams (header) 3

 

4. Make frontline engagement easy

For employees that don’t access any collaboration tools day to day, it needs to be as easy as possible for them to share ideas. Look for a platform that doesn’t have any steep learning curve to idea submission. Ideally it can be accessed in a single click or QR code scan.

The problem is, in big businesses, there are often existing processes in place that can limit responsiveness to change, with agility and lean processes being more commonly associated with start-ups.

 

Businesses often feel as though they have to roll out new tools to support idea management, which inevitably presents itself as yet another app that employees have to download and use.

 

5. Collaboration and Communication

Evaluate the platform's collaboration and communication features, enabling employees to collaborate, provide feedback, and iterate on ideas. Does it feel intuitive?

Find out how Marks & Spencer increased engagement by over 1000% by automating communications in our masterclass below. 

 

6. Vendor Partnership

Evaluate the vendor's track record, customer support, and commitment to develop a strong partnership. Look for reviews online (how easy are they to work with? Do they follow through with all the promises they make?), ask for relevant references and even check out their Glassdoor profiles for a peek into what the culture is like that you'll be working with.

 

7. Scalability

Choose a platform that can scale with your organization's growth and evolving needs without compromising functionality. You should be able to run lots of individual ideas campaigns with their own setups, settings, custom fields and reviews.

 

8. Analytics and Reporting

Look for platforms that offer robust analytics and reporting features, providing insights on idea performance and employee participation.

Reviews

9. Security and Privacy

Choose platforms that prioritize data security and privacy, adhering to industry standards.

Security with Guard

10. Automations

Idea management should feel easy. Look to understand your workflow automation options and ask to see how the vendor makes idea management easier.

AutomationGIF-ezgif.com-optimize


By carefully considering these ten factors, you can confidently select an idea management platform and partner that gives you the best possible chance for success.


If you enjoyed this article, be sure to check out our Ultimate Guide to Employee Ideas for more inspiration and to get started.

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